Return & Exchange Policy – Family First Store

At Family First Store, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Returns

  • You can return items within 14 days of delivery.

  • Items must be unused and in original packaging.

2. Exchanges

  • We accept exchanges for different sizes, colors, or styles (if available).

    • Exchanges must be requested within 14 days of receiving your order.

3. Refunds

  • Once we receive your return, we’ll inspect the item and notify you.

  • If approved, your refund will be processed to your original payment method within 5–7 business days.

4. Shipping Costs

  • Customers are responsible for return shipping costs.

How to Make a Return:


We want you to love every item from FamilyFirst Store. If something isn’t quite right, here’s how to start your return:

  1. Please review our return policy above to determine your eligibility.

  2. Click the Start a Return button below.

  3. Complete the short form with your order details.

  4. Once submitted, our team will reach out to you with the next steps and return instructions.

Logo for FamilyFirst Store with a floral wreath, pink flowers, and a pink ribbon banner
Start a Return