Frequently Asked Questions (FAQs)

Q1: What materials are your scrunchies and bows made from?
A: We use high-quality, silky charmeuse satin fabric that’s gentle on your hair and durable for everyday wear. All items are handmade with love.

Q2: How do I choose the right size?
A: Scrunchies come in Regular and XL sizes — Regular fits most hair types, while XL is perfect for thick or long hair. Hair bows are available in Kids and Large sizes to suit all ages.

Q3: How should I care for my scrunchies and bows?
A: To keep them looking their best, hand wash with mild detergent and air dry. Avoid harsh chemicals and direct heat.

Q4: Do you offer local delivery or shipping?
A: Yes! We ship across the United States with USPS First-Class Mail and offer local delivery options in Charlotte, NC. Shipping typically takes 2–5 business days.

Q5: Can I return or exchange my order?
A: We accept returns or exchanges within 14 days of delivery. Please contact us at support@familyfirststore.us to start the process.

Q6: How can I track my order?
A: Once your order ships, we’ll send you a tracking number via email so you can follow its journey.