Return & Exchange Policy – Family First Store

At Family First Store, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Returns

• You may return items within 14 days of delivery.

• Items must be unused, unworn, and in original packaging.

• To start a return, please contact us at [your email/contact form link] with your order number.

2. Exchanges

• We accept exchanges for different sizes, colors, or styles (if available).

• Exchanges must be requested within 14 days of receiving your order.

3. Non-Returnable Items

• Due to hygiene reasons, hair accessories like scrunchies and bows can only be returned if they are defective or damaged upon arrival.

• Clearance or final sale items are not eligible for return.

4. Refunds

• Once we receive your return, we’ll inspect the item and notify you.

• If approved, your refund will be processed to your original payment method within 5–7 business days.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or we made a mistake.